We recommend securing your PorchBox to the concrete, a concrete pad, or to a wall. For places where anchoring the box is not wanted or possible, there is space in the base to add weight (Cinder Blocks, Pavers, or Sand Bags) to weigh down the box.
Frequently Asked Questions
The PorchBox 2035 will ship with the base inside. Simply unbolt the base and attach it to the bottom. All other PorchBoxes come assembled and ready to install.
A limited one year warranty covers any manufacturing defects. The PorchBox has a powder coated finish with galvanized steel construction, the warranty doesn’t apply to issues connected to rust and corrosion that are caused by neglect due to improper cleaning.
Clean your PorchBox with a mild soap and water. Using a high pressure spray may damage your finish.
Items that have been purchased directly through PorchBox's online store are eligible for return within 30 calendar days from the date the order is delivered. Items must be unused and in the same condition they were received. You must receive a return authorization number before returning the PorchBox
Only items that have been purchased directly from PorchBox can be returned to PorchBox. All other products purchased through retailers must be returned in accordance with their respective returns and refunds policy.
The customer is responsible for the return shipping charges.
Contact us via email at email@example.com. Let us know the reason for your return. Receive return authorization number and write it on the box.
The PorchBox ships free throughout the continental United States and offers shipping for a fee to Alaska, Hawaii, U.S. territories and Canada.
Shipping is free for the continental United States. Rates are determined in the shopping cart for Alaska, Hawaii, Canada and other U.S. territories.
Please report damaged, defective or missing merchandise no later than 5 business days of delivery by calling (361) 293-6452 or emailing firstname.lastname@example.org. We will work with you on a timely resolution.
We use a Kidde Touchpoint Lock for all of the PorchBox models except the LibraryBox which does not include a lock.
Details on the Kidde Touchpoint Lock
• Heavy-duty die-cast construction
• Change combination as often as needed-1024 possible combinations
• Clutch mechanism to protect from forced entry
• Extremely durable and resist inclement weather